Bank-grade ops at consumer scale.

01 — The problem

Bank-grade rigour, at consumer-app volumes, with regulators watching.

AML investigations, KYC exceptions, card replacements and subpoenas all needed full bank-grade rigour, but they were arriving at consumer-app volumes, across 17 jurisdictions, with regulators reviewing every step. Every hiring round disappeared into the backlog. Every product launch added another queue. The compliance, ops and engineering teams were stuck choosing between speed, safety and sanity, and the choice was getting harder every quarter.

If you’ve ever watched a regulated backlog grow faster than headcount could possibly catch up, you know the quiet dread that comes with it.

02 — What we did

Industrialised the high-stakes queue.

• policyAML investigations standardised. Each case follows the same evidence trail, decision and escalation logic.
• credit_cardCard replacements on autopilot. Triggered, fulfilled and tracked end-to-end — humans only for exceptions.
• gavelSubpoenas handled inside SLA. Legal requests routed, evidence packaged and dispatched with full chain of custody.

03 — The payoff

Faster decisions, fewer escapes, regulator-ready.

High-risk queues clear inside SLA, exception rates fall, and every action is logged for the supervisor without anyone reconstructing it after the fact.